THAMES INFORMATION SYSTEMS Ltd
We provide a Software Support Agreement to reassure you in the knowledge that you can rely on:
Telephone support by voice, email and modem
Wherever possible we endeavour to solve your problems over the phone, either to access your computers remotely, or to talk the solution through with one of your staff
Free problem solving and call out
If we are unable to solve your problems over the phone, we will call out an engineer to your premises, usually by the end of the following working day
Regular pro-active support visits && virus checks
If we have not received support calls from you for some time we will pay you pro-active support visits to provide on-going support and advice.
Emergency support out-of-hours
We will, on request, provide you with an out-of-hours telephone number for the most serious emergencies where there is a business-critical risk from the failure your systems.
We will provide all of these services to you for a single annual budgeted figure, with no "call-out" charges, although this will not cover the installation of new equipment.
We Develop software to allow better maintenance of clients systems.
We have a number of products to do this:
Software Updates manager program
File Migration helper utility
Microsoft Exchange helper utilities
Remote Management assistance software